Forum Topic

Sainsbury's

Being sent a £30 voucher from Sainsbury's for the bad treatment which hopefully will now be sorted. Head Office rang me yesterday and said they had sent a letter to Werter Road, Sainsbury's that regular customer's who are older should not be treated the way they are and things must change.  I haven't seen the letter. But keep complaining, it's our money that keeps them in business. If the Area Manager has such a bad attitude towards older British people or anybody for that matter. she needs a different job, stick up for yourself and complain to Head Office, don't stand for it. Werter Rd is not a small Sainsbury's local, they should have a checkout open. End Of.

Barbara Stevens ● 61d26 Comments

Time to switch to Lidl? As well as the cheaper prices the meat, veg and wine is far better than Sainsbury's. They always  have tills open (due to the lack of cash accepting terminals on the self serve).

Peter Higgins ● 30d

"It spewed out a receipt without my requesting it. To get out I had to  scan the receipt"It enables them to cut down on the cost of real people and keep the cash flowing upwards where it belongs.

David Ainsworth ● 32d

The cousin of predictive text :-)

Michael Ixer ● 32d

Maybe that explains the hot-headed, inflexible and unreasonable attitude in the store.

Gerry Boyce ● 32d

They don't have plastic screens in werter rd, Sainsbury's

Barbara Stevens ● 32d

Elizabeth, Werter Rd, most of the best ones have retired or left who used to work on the tills. There are still a handful of nice ones, but other than that, I don't know who the other ones think they are with their attitude towards customers. They don't deserve to work there with their rudeness. the lady I spoke to yesterday said, they wouldn't serve her she had more than 5 items, they got the Manager to speak to her, so the lady told them to put a sign on the cig counter 5 items only. Their attitude is we wont serve you tough.

Barbara Stevens ● 32d

‘……perspective screens’. Far out stuff! Helps to keep a balanced view, I guess.

Gerry Boyce ● 32d

I was at the Garratt Lane Sainsbury's yesterday and used the self checkout. It spewed out a receipt without my requesting it. To get out I had to  scan the receiptI find the staff at the Sainsbury's by the Methodist church cheerful, kind and helpful

Elizabeth Balsom ● 32d

I understand a number of supermarkets are installing those perspective screens.  It stops people jumping over the counter and stealing the high value cigarettes and alchohol, etc held behind the tills.

Michael Ixer ● 32d

Actually met another lady who isn't happy with Werter Road Sainsbury's. What are they playing at in there. They used to serve at the cig counter a couple of more items than 5. If you you want a till open they huff and puff.  They must have seen their sales drop a lot recently.

Barbara Stevens ● 33d

Good for you Ed, we actually went quickly into Dyers Lane, last week to pick up sandwiches. We noticed the perspex in front of the till. Sainsbury's are either thick, but their not doing themselves any favours in their attitude to customers, especially in the Putney area. The nice one who was on the till Friday in Werter road, when I said I go elsewhere now if I want more items, the assistance nodded in agreement, as she would normally serve me more than 5. So their cutting their own throats.

Barbara Stevens ● 43d

Sadly Barbara I will no longer be shopping at Sainsburys.I went to the Dryers Lane branch and the good news is now you can see the alcoholic items behind the counter that are for sale.The bad news is the pricing may not be accurate.Whilst shopping I made a impulse buy on a clearance item behind the counter as seen from 6ft behind perspex, which was labeled as £12 approx however when I went to pay it was £19 approx.When I queried this, the cashier (never seen before) called the manager (never seen before) and they moved the label to a different item!Oddly they then claimed that they hadn't moved the label and the cashier even asked why I was making a fuss?Sorry the correct process should be admit that something has been mislabeled and offer a refund or the difference in price.Neither was offered - so I insisted on returning my goods and demanded a full refund for all my shopping approx £35.Clearly Sainsbury training has gone amiss and I will take perhaps my small amount of business, £10-£15K a year worth of shopping elsewhere.I will also dispose of the few quid of shares I have in the company.Basic Processes seem to be lacking. It's not difficult:Sorry sir we put the wrong price on the goods - would you like a full refund or just the difference and retain the goods?Honest mistakes I tend to go for the full refund. But if you are placing labels with large print with one price and small print which the customer can not read from 6ft behind perspex then it is a process error not a one off error.Even so if staff had said clearly they had made a mistake but they didn't. They insisted the items were labeled correctly.Clearly Sainsburys have changed the design without appreciating the consequences. The Labels must be readable from the position of the customer.For this reason not for the rudeness and apparent dishonesty of the staff that they hadn't moved the label I think a boycott is in in order.Sorry 40 odd years a Sainsbury's shopper no longer!

Ed Robinson ● 43d

My friend does 3 or 4 days a week. If you go there you will see a few older women on the till. Richmond near Manor Lane.

Barbara Stevens ● 43d

"..still working at 75"Lets hope she continues as long as she wants or able to.Well done Sainsbury's for giving her the opportunity.

Ed Robinson ● 43d

When I see how the staff at Richmond Branch work, their nice and polite and work hard. My friend from school and one of her daughters works there, still working at 75. Also dealing with big trolleys full. Their arms haven't dropped off working so hard. Shame about Putney.

Barbara Stevens ● 43d

well done Barbara. my (vacuum packed?) beef with Sainsbury's is how staff so often walk past litter - litter which could be hazardous, bits of cardboard/plastic and spillages that take too long to clean. customer (and staff) safety is clearly not a concern for local management.

Adam Tripp ● 44d

Hi Sarah, the nice staff was on the cig counter, but the Security Guard laughed and said only 5 items. I had 4, so my reply was, your loss, i've done the rest in Tesco, or I do it all in Waitrose.

Barbara Stevens ● 44d

I was there yesterday for the first time in a while, the lady who served me at the parcel collection desk was lovely. I didn't see any tills open although a very nice member of staff helped a customer at the self checkout.There is one member of staff there, who I didn't see yesterday, who can make the whole shopping experience quite unpleasant although I'm sure it's not deliberate on their part.

Sarah Stevenson ● 44d

Well done Barbara!If service is good I'm sure more shoppers will return.

Ed Robinson ● 46d

Oh Jolly good, I might try tomorrow, I've been trying to stay away, as a couple of the staff really annoy me. But they were not in there yesterday.

Barbara Stevens ● 47d

TBH Barbara, I’m not sure because I went straight to the self checkout. However there seemed to be several staff around to help so hopefully they would open a cashier if asked. The atmosphere just seemed better, probably thanks to you.

Jane Carter ● 47d

Jane, I went in there yesterday, they seem to have 2 of the staff that usually work upstairs, on the shop floor. But did they have a till open apart from the cigarette counter. Only the cigarette counter says 5 items only.

Barbara Stevens ● 47d

I was at Sainsbury’s today and it all seemed fine so I think your efforts, Barbara, have been successful.

Jane Carter ● 47d

Doubt it, I went in there Tuesday, Printout on the cig counter 5 items only, or go to self checkout, or ask for a till to be open.  No till open, even in the Lunch Time when busy is stupid. One of the staffs partners went in there and had 4 items in her basket and was told to do it herself. Also helped a disabled lady help pack her basket as no staff to help. So yesterday I went to Waitrose.

Barbara Stevens ● 59d

Well done Barbara,Let's hope service improves and more customers return.

Ed Robinson ● 59d

Received voucher for £30 this morning, if anybody else would like to complain direct phone number. 0345 0130 490. Or Joshua.Lewis@Sainsburys.co.uk.  Executive Office.

Barbara Stevens ● 60d