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You would have to ask Thames Water that.  With old infrustructure all the upheaval in mending one bit of pipework can put pressure on other bits of pipework causing other leaks.  You need to keep up the pressure on Thames Water to make sure that any leaks are fixed satisfactorily.Many people seem to be unable to cope with any roadworks delaying their daily routines - but to get something fixed you need to keep on reporting it and expect the road to have to be dug up causing delays in order to fix it.  There's a lot of work that has to go in to assessing what the problem is and how it needs to be carried out, liaising with the LA and organising traffic lights etc.  Sometimes problems are easy to fix sometimes not so easy.https://www.thameswater.co.uk/help/report-a-problem#/view-problems-mapIt doesn't help when people despite being asked not to insist on putting stuff that shouldn't go down the loo down the loo eg wet wipes.  They block the sewers sticking to congealed fats and grease creating fatbergs and cost the water companies millions to get rid of.  With the sudden heavy and increased rainfall we are getting there is a lot more volume in the combined sewers.  Surely nobody wants the sewers to back up depositing waste in their homes?Fleur Anderson MP has been trying to get a Bill through Parliament banning these wet wipes which contain plastics so that they don't block our sewers and cause problems in our rivers.The water companies say only pee poo and loo paper should be flushed. Everything else should be binned.

Philippa Bond ● 21d

If only there had been more fuss and attention long long before this!  The campaigns to do something about it have increased and increased and there is now more regulation.  Thames Water is stuck in the middle between the Govt regulations and Ofwat. The trouble with privatised companies is that they change ownership and although I thought it was the first company that had piled the debt onto Thames Water, Ivonne earlier posted a timeline of ownership recently and it seems it wasn't - it was the second.  I understood that there weren't dividends being paid out to shareholders recently and that that happened much earlier in Thames Waters' privatised life. Their problems are the servicing of their large debts,  - and I think one in particular is due in soon.  The other big problem is that in the UK we have combined rainwater and sewage pipes and not enough/up to date infrastructure (yes, just another case of UK infrastructure) to deal with it all and whenever there is heavy rainfall the storm drains have to be opened to allow untreated or half treated water in the rivers.  The alternative would be the water backing up and flooding people's homes.  So they - and we - are between a rock and a hard place which hopefully the Tideway Tunnel will solve.It is important that rainwater and river water is slowed down and you will find that the Environment Agency has put wiggles back into at least one river to do this, farmers have been taken to court for interfering with the flow of river water by straightening streams.  The concreting and asphalting of land be it for big building or all the new bathrooms and loos and non-porous patios and hardstandings that residents have added to properties just exacerbate the problem.There are things we can do like using water butts where you can so that you both slow the rainwater down the drain and also have water for the garden when there is no rain, and being much more aware of the amount of water you use (our tap water is drinking water standard). Expect to see more swales and rain gardens!

Philippa Bond ● 25d

Apologies, but this is going to be a long post.All the information below is from Wikipedia. It is fairly hairaising.  After MacQuire's "asset stripping", please check the last paragraph that lists who the mayor shareholders are.  Heartbreaking?  One heck of an understatement! https://en.wikipedia.org/wiki/Thames_WaterPrivatisationIn 1989, the responsibility for navigation, regulatory, river and channels management was transferred from the Thames Water Authority to the National Rivers Authority, which later became part of the Environment Agency. The remainder of the Thames Water Authority was privatised as Thames Water Utilities Limited.TakeoversThames Water plc was acquired by the German utility company RWE in 2001.[6]On 17 October 2006, following several years of criticism about failed leakage targets in the UK, RWE announced it would sell Thames Water for £8 billion to Kemble Water Holdings Ltd, a consortium led by the Australian Macquarie Group which appointed David Owens as CEO. In December 2006, the sale of Thames Water's British operation went ahead, with RWE keeping the overseas operations.However, during the 11 years of Macquarie's ownership, which ended in 2017, there were substantial dividend payouts to shareholders. In this period debts more than tripled from £3.2bn to £10.5bn (unadjusted for inflation) as Macquarie borrowed against the company's assets to increase dividend payments. During these 11 years £2.8bn was paid to shareholders, 40% of the total £7bn in dividends paid in the 32 years from 1990 to 2022.Sale by MacquarieFrom 2017, under the government's Open Water programme, and in common with all water and sewerage companies, Thames Water was required to provide entirely separate retail and wholesale operations for its commercial customers, working through a central market operator.On 14 March 2017, Macquarie Group sold its remaining stake in Thames Water's holding company to Canadian pensions group OMERS and the Kuwait Investment Authority.On 22 March 2017 a record fine of £20.3m was imposed on Thames Water after large leaks of untreated sewage, totalling 1.4bn litres, occurred over a number of years.As of July 2023, the company listed its shareholders as: OMERS (32%), the Universities Superannuation Scheme (USS - 20%), Infinity Investments (a subsidiary of the Abu Dhabi Investment Authority) (10%), British Columbia Investment Management Corporation (9%), Hermes Investment Management (manager of the BT Pension Scheme) (9%), the China Investment Corporation (9%), Queensland Investment Corporation (5%), Aquila GP Inc. (5%), and Stichting Pensioenfonds Zorg en Welzijn (2%). Shareholders have not taken a dividend since 2017, though the company has paid internal dividends from the operational business to holding companies to be able to service its debt obligations.

Ivonne Holliday ● 31d