Forum Topic

Mr Bates and the Post Office.

I have been following the the unbelievable saga of Mr Bates and the Post Office. Just watching the documentary now on ITV 1 Plus. I am wondering if OVO Energy are using the same Horizon computer system to cause stress to many thousands of OVO and former OVO customers as the post office was using. There are thousands of these customers who have complained that when they were switched from SSE to OVO they went from hundreds of pounds in credit to allegedly being up to £8000 in debit. Television, radio and newspapers nationwide have fought to get OVO to get their house in order. Large numbers of customers have had their gas and electric cut off owing to OVO's incompetence. According to today's Telegraph OVO  Energy’s parent company lends billionaire OVO founder Stephen Fitzpatrick £36m.

Neil Milkins ● 760d2 Comments

Won’t be long before they cease trading or sell themselves off perhaps? they made a loss of £1.65 billion, Fitzpatrick is moving funds and taking loans of £36 million, anyone's guess why ?Ofgem has opened 'compliance engagement' with Ovo, and said it would be working closely with the firm to 'assess any detriment that there may be to customers' and set clear expectations and improvement targets.According to Ofgem, the provider failed to adjust tariffs after customers changed their payment method. OVO Energy also overcharged almost 11,000 customers a total of £1,492,917 between October 2022 and March 2023. Any customers affected will be automatically refunded so don't need to claim any funds.

Neil Milkins ● 760d

Neil, when I first read this I thought you were joking, but then I realised you were serious.  The OVO customers who seem to be having problems are the ones who were migrated over to them from SSE.  Yes, you are right it could be a computer problem. How is the private Facebook Group going?  As I commented to you before, I don’t want to go on Facebook, so I would appreciate any updates on this. I read the reviews everyday on Trustpilot.  On one site, I filter them so I only read the bad reviews, as I don’t believe the good ones.  The other Trustpilot site is virtually all bad reviews.  People are at their wits end in trying to deal with OVO. My view remains that the only way we are going to get our money back is by demonstrating outside their HQ in Bristol.  Also I think there should be a demonstration outside Ofgem, who are based in London.  Please could you suggest this to the Facebook Group. I am glad I cut my losses, which I think could be around £2,000, and moved to Octopus, as I dread to think what figures OVO would have come up with now. Their bills make no sense and I cannot understand them. There is a solicitors called CEL who won a case against OVO.  I think they are no win, no fee.  I wondered if anyone had an opinion on them?

Martine Guy ● 760d