Forum Topic

EDF

They are making you pay monthly instead of quarterly. They have given people a new Account No. A-111111FBCA. That isn't it. but you can't type in on you phone. The young man on the phone admitted it's got to be changed a lots of people complaining.

Barbara Stevens ● 588d18 Comments

It appears that EDF have been making some extensive changes to their system, with the aim of changing from quarterly to monthly billing - I think the PDFs related to it but unfortunately they're undated:https://www.energylivenews.com/2023/06/28/edf-ditches-quarterly-billing-shifts-to-monthly-payments-for-households/https://www.edfenergy.com/products-services/large-business/DOCS/B2B-VOY-008.pdf https://www.edfenergy.com/products-services/large-business/DOCS/B2B-VOY-006.pdfhttps://www.edfenergy.com/help-support

Michael Ixer ● 585d

Michael, it appears to affected everyone Direct Debit as well. Even their phone lines have changed.

Barbara Stevens ● 586d

Martine, I just googled why have EDF changed your Account No. One lady was on the phone for 2 hrs to them. They have changed their phone numbers as well. Think their in a right state. Also when they entered the Account No. it didn't work.

Barbara Stevens ● 586d

You can still pay automated, but you have to try and entry their new account number.

Barbara Stevens ● 586d

Mike, I know what your saying, I pay automated for Council Tax, I just ring and pay. EDF have only just changed peoples Account No. They have tried to fit a smart meter, but are unable after spending 2 hrs trying, due to wiring going into cellar  etc. I wasn't really stressed just letting other people know about account number change. Literally they have just changed. We have no problem giving the readings.

Barbara Stevens ● 586d

You can pay over the phone by ringing 0333 006 9950. But I agree that the absence of an automated system is a nuisance.

Steven Rose ● 586d

Barbara, just my little joke :-) I don't know of any system trying to do alphabetical data entry from phones. As you say EDF seem to have got this wrong. Probably didn't test it properly ...

Michael Ixer ● 586d

Great suggestion Mike but why do the obvious when you can have a moan, or go to Sainsbury to have a moan .  ..  it's called enjoying the moanment

Andy Pike ● 586d

Barbara, have you thought of reading the reviews of EDF on Trustpilot?  Maybe other people’s comments might be of help to you?

Martine Guy ● 586d

Hi Barbara,You are online here, would it not be possible to sign in online or in the EDF app.  Your phone/ iPad/ laptop should remember account number and password etc so you can enter readings there.  i do that for gas, for electricity I succumbed to a smart meter so there is no need to submit readings and do get to see when I turn on the oven my electricity usage increases (shock!)Either way is pretty low hassle.  It probably would mean a direct debit I assume but it may reduce your stress - I would imagine very few people now pay quarterly on manual readings.  You can manage your DD easily online also

Mike Warman ● 586d

Good God Michael, how long are you going back, ours was PRO for Barnes. EDF have mucked up the young man said so, the old phone you mean probably wouldn't register anyway if you are paying an automated bill. Also you have to enter your card number expiry date and hash. The letters on your landline are too small.  You would end up paying somebody else bill.

Barbara Stevens ● 586d

Older analogue phones had letters for Dalling the old exchange letters - PUT for Putney - but they only dialled the number they were associated with; that is, A, B & C all dialled the number 1. Older mobile phones had letters for constructing SMS messages - more fiddly than the touch screens we have now with full alphanumeric keyboards. 

Michael Ixer ● 586d

Philippa, start your own thread about Smart Meters.

Barbara Stevens ● 586d

Are you absolutely sure that you don't have any letters on your phone?  Usually the 2 is also abc and the 3 = def and so on until 7 = pqrs 8 = tuv and 9 = wxyz. The letters can be rather small.  All ours have letters but I don't remember when I've needed to use them.Re the smart meters it seems that Ofgem has now started to fine energy companies for not installing enough smart meters.  So I suppose customers will now have to pick up those bills too.(The watchdog said that, between them, the shortfall in installations stood at more than one million and that the companies' individual decisions to pay a penalty averted the need for an investigation."Smart meters are an important part of the transition to a greener, more flexible energy system," Ofgem said in a statement.)With a bit of luck they will cut down or get rid of the standing charge.  The costs of energy companies that have gone bust is added to the standing charge.

Philippa Bond ● 586d

Hi Ivonne, it was in writing, they have changed Account Numbers to letters as well. So when you ring up to pay they want your account number and you are unable to type it on the landline phone. I was going to pay Automated as they gave me an estimated bill. We read our meter and it wasn't much different. So I was just paying.  The young man said loads of people are complaining, so looks like they will have to change account numbers again.

Barbara Stevens ● 587d

Is it at all possible this is a scam?I know, I have become extremely distrustful of all these phone communications. Ask them to sent it to you in writing and see what the response is.

Ivonne Holliday ● 587d

Nothing to do with smart meters.

Barbara Stevens ● 587d

https://www.inyourarea.co.uk/news/the-energy-firms-fined-10-8m-by-ofgem-over-smart-meter-mistake/Companies have now been fined for not installing enough smart meters admitting why they are needed.

Philippa Bond ● 587d