Forum Topic

🐙Octopus🐙

I've been thinking of switching to🐙for months and finally made the move today. I was extremely impressed with the whole process which was completed in one phone call in less than 20 minutes. My call to CS was answered very quickly by someone very polite and knowledgeable and everything about the switch was fully explained.  The changeover will go live on Friday and the only thing required of me is to give them a meter reading on the day to start my account with them and close it with EDF which 🐙will automatically do on my behalf. I will also terminate my EDF account online myself just for my own personal satisfaction.😸It was Martine's glowing posts about🐙that finally persuaded me and from what I have experienced so far she wasn't exaggerating about how good their CS is.👏🏻Have you noticed how much I love using these 🐙🐙🐙🐙🐙😺

Sue Hammond ● 563d5 Comments

But do they really care about you and especially your meter?How often have they asked for photo's of your smart meter or even a video or two?Do they come out in person, twice in one year to read it, see it and press the buttons?It shouldn't all be about money. E.on Next care so much more than just pounds - they want to establish a real relationship - with my smart meter. None of your remote readings followed by the bill - a minimalist efficient relationship.My smart meter gets the full personal treatment.I also get regular Whatsapp messages sometimes requesting videos other times just a photo. Mainly just checking in:  "So I can give you an update on your complaint - please confirm name, address, email.."  "Sure here are my details..."  "Thank you for your details, there is no update on your complaint"  "Oh - well thanks for that"  "Your welcome..."Of course such personal relationships are not cheap.They think this special relationship may have added almost a £1,000 to my bill. It may however be more.

Ed Robinson ● 563d

Amazing, thank you very much Sue.  It was a very nice surprise this morning.

Martine Guy ● 563d

*she found ...When will we get an edit button grrr😡

Sue Hammond ● 563d

Hi Martine😊I told🐙that you had recommended them so we both get £50!😸I didn't know your full address but he found your name on their database and she applied the money to your account straightaway.

Sue Hammond ● 563d

Sue, I am pleased to hear you like Octopus.  I have nothing negative to say about them.  Contrast them with the horrible OVO who were charging us nearly £1,000 per month for gas and electric. What?!  Our easy to read bills are now down to £150 to £200 per month with the straightforward to deal with Octopus. By the way Sue, I got a message from Octopus this morning saying I have £50 on my account because of you moving over to them.  Thank you for doing this, it was a nice surprise.  If you want me to share this with you, I will do so.  I am glad to see you back on the Forum.

Martine Guy ● 563d