Neil, I started a thread fairly recently about OVO Energy, who are the worst big company I have ever had the misfortune to deal with.
We used to be with SSE and had no problems with them, they were straightforward to deal with. Then they were taken over by OVO Energy and it has been horrible dealing with them. Their first letters were written to us as if we were debtors, yet we we were up to date with our payments; we have been charged £10 for a late payment that seems to be their fault; they put pressure on you to pay by direct debit; and are always on at you to have a smart meter.
Please read the reviews on Trustpilot, particularly the one that rates them 90% bad. People are in despair at them. There’s no way I would allow this company to make direct debits from my bank account nor do I want a smart meter from them.
Martine Guy ● 456d