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Ivonne, yes, I'd be interested to know who your service provider is, it does seem appalling customer service. Although having dealt with a number of telcos over the years (but not recently) I'm not altogether surprised. Philippa, not entirely clear what your point is there; when I read about the plans for the VoIP rollout by telecom service providers it did appear to have a solution with battery back for those who had a phone only  connection but that was a few years ago so I don't know what might have changed over the past three or four years. Anyway, I don't think the issue here is technical, it's more of a communication problem between BT and it's customers. This is possibly exacerbated by the fact that the rollout of the transition from PSTN to VoIP is being done by OpenReach (or in some cases subcontractors it employs) and OpenReach's customers are actually the retail telcos: BT's consumer division, Plusnet, Virgin (where they don't have their own cable service), Talk Talk, etc. If one has an internet connection then not just the handset but also the modem/network terminal adapter and router that will need backup power. One also has to consider that in remote areas if power supplies on overhead cables are interrupted there must also be a high chance of overhead telecommunications cables suffering a similar fate? So I'm not sure that VoIP is any worse than PSTN in that scenario? Another couple of points: Barbara noted not all her neighbours have been transitioned to VoIP, my guess is that's because customers who buy their internet services from BT are being converted first; she also said her internet service was "down", a backup power supply would not help with that. This is an interesting quote from Marc Allera, CEO of BT’s Consumer Division: “We underestimated the disruptive impact this upgrade would have on some of our customers. With hindsight we went too early, before many customers – particularly those who rely more heavily on landlines – understood why this change is necessary and what they needed to do. We also recognise we have more work to do on getting better back-up solutions in place for when things disrupt the service like storms and power cuts. We got this part of our programme wrong and for that, we’re sorry. The huge disruption caused by recent Storms Arwen and Eunice brought this into sharper focus, when people – including many of our customers in rural areas – needed to get in touch with loved ones during power outages. While many lines were cut in those storms, including the older phone lines, as well as power lines – we do recognise that for some customers, making calls would not have been possible with a broadband-only connection.” (Taken from this article:
https://www.ispreview.co.uk/index.php/2022/03/isp-bt-pauses-uk-digital-voice-rollout-after-consumer-complaints.html ) I don't think there's a single solution to this as what's needed in central London probably isn't going to be the most appropriate solution in the remote highlands. It may not be the solution at present because of the relatively high costs but perhaps satellite internet connectivity will be the future solution for remote areas: https://www.ispreview.co.uk/index.php/2022/11/ofcom-uk-gives-capacity-boost-to-satellite-broadband-services.html Elon Musk to the rescue? Well, Starlink is providing useful in Ukraine where telecoms infrastructure has been destroyed and it's surprising how quickly the costs of new technology reduce.

Michael Ixer ● 1176d

No problem, Ivonne. Just as background, I think the problem BT and other traditional telecommunications companies have is that, firstly, most voice calls are made from mobile phones these days so there's not too much revenue income from the PSTN, secondly, as it ages the PSTN equipment becomes expensive to maintain and will eventually become obsolete and fail with no available replacement products. It's a lose, lose situation for telcos. Plus the government is pressing BT and others to rollout fibre to the premises FTTP which cannot support the PSTN. But, of course, many started using VoIP because it's cheaper. I used it to call my mother from the US c15+ years ago: free across the Atlantic then just a local call from the breakout point in London to Essex. (I had a long conversation with a BT representative at a trade show recently and, although I know he was biased, he was upset that everyone was blaming BT for something the government wanted them to do - it was an event where a number of other companies supplied alarm systems that are affected by the PSTN to VoIP transition; I think he was pleased to find an understanding "ear" even though I wasn't a prospective purchaser!)Yes, one needs options - many financial services companies run dual networks and have extensive power backup for that reason. Mobile phones are a good start, you can also by booster packs in places like Robert Days to top up smartphones - although you need to keep those topped up! (I use them frequently at taking lot of pictures kills the phone's battery.) One assumes the local cellnet facilities has good power backup so blackouts don't affect them.You can get battery backups for hubs - power cuts can be domestic: fuses, circuit breakers, etc. We're used to reliable power supplies in the UK, we have friends in Miami who have a backup generator: hurricanes often knock out the power in Florida, and remember the problems in Texas from the extremely cold weather last year?I'm sorry I can't answer your question regarding the length of ring time. I'm sure my Sipgate service keeps ringing until I answer or, more likely, let it go to voicemail (which then get emailed to me :-) I would have thought there would be a setting to change that but it might be hurried somewhere in the instruction manual; perhaps BT have an F!Q online? However, I note somewhere it says some of BT's VoIP solution is proprietary and other VoIP phones don't work with it - WTF did they do that for? (Excuse my language)!Having said all that, it must be a problem for those who can't afford options of elderly people confused by these changes and with no one to assist them. For the record several times I called my late mother when I was fairly certain she'd be in and got no answer I was obviously concerned. Fortunately, the caretaker in the block of flats and offices was very accommodating and would check she was ok - one time she was in his office chatting to him! On all two or three occasions it turned out someone installing a new phone circuit in the block',s frame room had inadvertently disconnected my mother's cable ... so the PSTN can have its issues too …

Michael Ixer ● 1183d

Philippa, I'm not that familiar with BT's latest home products but I think you're correct. The BT digital voice phones seem to be DECT cordless phones so, yes, they're similar to mobile phones in having rechargeable batteries. My understanding is one can also plug an existing analogue phone into the hub provided it uses multi frequency tones rather than pulse dialing. However, as it will draw its power from the hub not the exchange circuit and the DECT phones will connect to the hub there will still be a need for local backup power to keep the hub operating if there's a failure of mains power. I believe the rollout of Digital Voice is currently paused while some of the issues with Careline, etc devices are resolved but the completion target is still 2025. Fax machines are, I believe, still used a lot in  Japan: https://interacnetwork.com/fax-machines-in-japan-how-to-use-them/ If you need to communicate with someone in Japan there are internet services available (I'm not endorsing this one, it just came up first in my search - I once had a free one from Plusnet but they discontinued it a while ago): https://www.efax.com/uk/lp/secure-fax-online From a business perspective fax machines are often standalone with direct, dedicated exchange lines. That means they are a security risk as it's often impossible to control or monitor documents sent outwards or authenticate and record who is using them; perhaps implicitly non compliant with the GDPR? Hence, an issue in the NHS! There's an independent overview below plus BT's instructions for setting up Digital Voice: https://britishtelephones.com/btdigitalvoice.htm https://www.bt.com/help/landline/digital-voice--how-do-i-set-up-my-service-

Michael Ixer ● 1183d