Forum Topic

OFGEM Investigation Into Utility Point.

IMPORTANT UPDATE. UTILITY POINT HAVE HAD THEIR SUPPLY LICENCES REVOKED BY OFGEM?                                                                                                                                                                                          After spending nearly 4 months trying to get to the bottom  of how Look After My Bills illegally changed my energy supplier from SSE to Utility Point, today has come a breakthrough. I had to deal with the matter myself after Look After My Bills who claimed to have started an investigation into the matter 65 days ago refused to respond to my last dozen or so phone calls or my last 8 emails. Today someone posted the following on trusted website Trustpilot regarding Utility Point and Look After My Bills.                                                                                                                                   "I just got a quote from LAMB and it suggested I change to a company called Utility Point.According to Trustpilot, this company are under investigation regarding giving customers incentives for positive reviews.The OFGEM website says they have revoked their supply licences with effect from 4 January 2021.LAMB...you say you work with suppliers who value their customers and are committed to improving their customer service.“Don’t worry, if a supplier has terrible customer service we won’t switch you to them even if they want to pay us!”I think you need to have an urgent review of some of the companies you are recommending.I won’t be using LAMB."

Neil Milkins ● 1932d4 Comments

Hi Matt. I have been informed that the Ofgem notice of revocation is the business arm of Utility Point. However Utility Point are in serious difficulty. It has taken me more than 3 months to get the following from them:                              Good afternoon,We initially attempted to cancel the registration of your Gas and Electricity supply, but unfortunately the supply did transfer over to us.To resolve the matter, we have agreed to return your supply back to your previous supplier.What happens next?Any monies collected whilst with us will be returned by electronic transfer into the bank account details we hold.This will be refunded on or within 5-10 working days (not including bank holidays). If there is a delay, we will endeavour to refund you in the shortest time frame possible outside of these timescales.Your previous supplier should be in touch to advise you of the date you will be returning to them, however, if you haven't heard from them within the next seven days, please contact them directly.Any questions?If you have any questions or queries regarding the above, please do not hesitate to contact our Members Relationship Specialist Team on 03455 577 878 (local rate) and they will be happy to help.Please accept our apologies for any inconvenience caused.Warmest RegardsKesnaOperations Team.                                                                                            Apparently last year U.P. lost £ 8 million. They disconnected all their phone lines for weeks, their live-chat has been and still is cut off and they will not respond to emails.

Neil Milkins ● 1932d

bizarre!

Matt Palmer ● 1932d

That's mighty odd Matt because the same  Ofgem report that you refer to states:                                                     Therefore.6.  The Authority hereby gives notice that, unless the Authority otherwise directs, the Licence will be revoked with effect from 4 January 2021. David HallDuly authorised on behalf of the Gas and Electricity Markets Authority.                                                                                                          That was 8 days ago.

Neil Milkins ● 1932d

According to the ofgem website the licence was cancelled because UP hadn't connected anyone up for a yearThe Authority has decided that the Licence should be revoked in accordance with paragraph 1(e)(i) of Schedule 2 of the Licence because the Licensee has not within 1 year after the date of the Licence grant commenced the supply of electricity to any premises within the specified area in Schedule 1. In accordance with paragraph 1(a) of Schedule 2 of the Licence, the Licensee has agreed with the Authority that the Licence should be revoked by email dated 30 October 2020.

Matt Palmer ● 1932d