Forum Topic

B&Q customer service is awful

I wont go into details but has anyone else had the misfortune of B&Q's terrible after sales service? customer services even gave me a redundant email address to make a formal complaint, truly awful after sales service :(

Adam Tripp ● 2928d2 Comments

SimonI agree always found them very helpful and even when 2 0f 6 new doors turned up damaged they were replaced no problem.

Andy Pike ● 2925d

If you're talking about the B & Q in New Malden I've never had an issue with returning stuff (too many cans of paint, wrong size radiator etc). Depends what you mean by after sales service.

Simon Knight ● 2926d